Some customers have occasionally reported the issues below when checking out on our site. If you are encountering one or more of these issues, please feel free to review this information and follow the guidance we offer here. If you continue having issues, please feel free to message us using the 'Message Us' button at the bottom of the screen, or send an email to email@example.com.
I had enough in my cart for free shipping but the free shipping option isn't appearing.
There can be a few reasons that the free shipping option is not appearing:
- Did you use a coupon/discount code? If you are using a discount code, it may have caused your merchandise total to fall below the $79 free shipping threshold. To qualify for free shipping, your merchandise total must be $79 or above after any/all discounts are applied.
- Also, if we are currently running a sale, a discount may have applied automatically to your cart that caused the total to fall below the $79 threshold.
- Are you located outside of the U.S. contiguous 48 states? Currently, we cannot offer the free shipping option to HI, AL, or U.S. terrirtories.
It says that you don't ship to my location.
Currently, we only ship within the U.S. and to U.S. territories. We have been and continue to work on the best solution for shipping to other countries, beginning with Canada, in the near future.
If you are located within the U.S. or a U.S. territory, you should not receive this message. Please message us using the 'Message Us' button at the bottom of the screen.
Where do I enter my coupon/discount code?
Once you reach the checkout screen, there will be an order summary with the Discount Code field available to enter your code.
On mobile devices, there will be a link at the top of the checkout screen to expand the order summary and make it visible.
On desktop/laptop devices, it will be visible on the right hand side of the screen.